05-02-2016, 11:52 PM
Now that I understand the process the instructions make perfect sense, and do obviously state the differences. But people more often than not hear or read what they expect to. For a process that has changed in a fairly subtle but important way, the tendency to skim what you think you already understand must be accounted for. Evidence: My own difficulty here. I'd recommend specifically calling out how the process has changed for veterans. If nobody else does I may try my hand at alternate instructions in a bit.